Navachetana Microfin Services Pvt. Ltd. has instituted a robust grievance redressal mechanism to ensure operational oversight across all domains. Our dedicated toll-free helpline number is 18004252579, and we have a Grievance Redressal Cell (GRC) located at our Head Office in Haveri. Additionally, you can reach us via email at Grievance@navachetanagroup.com.

We’ve crafted a comprehensive Customer Grievance Redressal Policy to streamline the process and ensure it is seamless, accessible, and transparent. This policy encompasses various channels for receiving complaints, including complaint boxes, toll-free numbers, email IDs, and a structured redressal and escalation process. It delineates responsibilities, timelines for resolution, and avenues for raising queries or requests.

Furthermore, our grievance redressal cell proactively engages with clients to assess their satisfaction levels and address any concerns, requests, or suggestions they may have. At Navachetana Microfin Services Pvt. Ltd., we are committed to prioritizing customer feedback and constantly striving to enhance our services, ensuring a brighter future for all.